Quixbee offers three main types of AI chatbot solutions:

1. Infobots: Designed to provide quick and accurate information to your customers, Infobots are perfect for handling FAQs, offering product details, and guiding users through your services.

1. Service Bots: These chatbots are tailored to provide exceptional customer support by resolving queries, troubleshooting issues, and directing complex questions to the appropriate human support channels.

1. Hybrid Bots: Combining the best features of Infobots and Service Bots, Hybrid Bots deliver a comprehensive solution for both information dissemination and customer service.

In addition to these primary chatbot solutions, we offer an add-on package designed to enhance lead generation. This add-on can be integrated with any of our chatbot solutions to help capture and nurture potential leads effectively.

You can find more detailed information about each of these chatbots and our lead generation add-on on our Services or Pricing page on our website. If you're unsure which chatbot solution is right for you, please give us a call or drop us an email. We'll be happy to assist you in finding the best chatbot to suit your needs.

Yes, our chatbots are powered by ChatGPT. We utilize a variety of different ChatGPT models, including 3.5 Turbo, 4.0, and other advanced versions, depending on the complexity of the chatbot required. We leverage these existing large language model systems and further train them on your specific business data. Whether it’s PDFs, your existing website, or other customer service protocols, we can train the chatbots on virtually any data to meet your business needs. This customization ensures that our AI chatbots provide precise and relevant responses tailored to your unique requirements.

We offer a few convenient payment options for our AI solutions, all designed to be hassle-free and efficient. All payments are made on a monthly basis, allowing you to pay directly to our sales account. For added convenience, we can set up monthly recurring payments so you don't have to worry about manual transactions.

We also accept credit card payments, although please note that transaction fees may apply for credit card payments. Each month, you will receive an invoice which can be managed through our customer portal. This streamlined process ensures that your payment experience is smooth and worry-free.

Yes, certain plans offer the capability to output in various languages. Currently, we support 26 different languages. However, it's important to note that the quality of the output may vary when using multiple languages, with English being the primary language for optimal performance. Nonetheless, our AI chatbots can definitely facilitate interactions in these additional languages to meet your diverse customer needs.

We offer comprehensive post-deployment support to ensure your AI chatbot continues to meet your evolving business needs. Our commitment to excellence means we are always open to feedback and ready to improve our services. If you encounter any issues, you can email us, and we aim to respond within 48 hours.

For our public sector partners, we provide a direct line of contact to one of our team members for more immediate assistance. Our system is highly versatile, allowing us to make small changes almost instantaneously without the need for you to reinstall any code. We can push remote updates to your chatbot quickly and efficiently.

While structural redevelopments may take more time, we are happy to accommodate these changes based on the plan you have chosen. Additionally, we offer a fixed number of knowledge base updates per month to ensure your AI chatbot is always equipped with the latest data and information about your business. This ensures that your chatbot remains relevant and effective in serving your customers.

At Quixbee, we take security very seriously. Our chatbots are designed with robust security measures to ensure the safety and privacy of your data. Our chatbots will never ask for highly personal information such as credit card details, nor will they process transactions or have the ability to execute any actions within your internal systems.

Our systems are completely isolated, meaning any data you provide to train the chatbots is handled in a secure, isolated environment. This ensures that the chatbot does not have access to your live databases or internal systems and operates solely within the context of your website.

Customer information is only collected if voluntarily provided by the user. We do not sell any business or customer data to third parties, nor do we use this data for advertising purposes. Most of our data handling and processing are done on AWS cloud servers, known for their high security standards, with over 7,500 government agencies using AWS.

For more detailed information about our security procedures and data handling processes, we strongly encourage you to read our privacy and data policies available in the legal section of our website.

Yes, our chatbots are fully customizable to fit the unique needs of your business. We can carefully control the output style, tone, and length to match the voice and vibe of your brand. All you need to do is describe the tone and style you desire in a few words, and we can handle the rest.

Our AI technology utilizes advanced language models that are highly customizable. This means we can even tweak the general output style to drive more leads and encourage more customers to buy your products and services. Whether you need a formal tone, a friendly approach, or anything in between, we can tailor the chatbot responses to perfectly align with your business goals.

Pretty much any business or organization with a website that interacts with customers can benefit from our AI chatbot technology. Whether you’re a restaurant looking to increase bookings, a mechanic wanting to answer basic questions and schedule appointments, or a large public sector entity like a hospital managing vast amounts of data, Quixbee's AI chatbots can be tailored to meet your needs.

For example, a tourism agency with extensive information can utilize our AI chatbots to provide customers with self-service options, answer inquiries, and help navigate the website efficiently. Our chatbots can be trained on your specific data to ensure they provide accurate and relevant information, direct customers to appropriate support channels, and enhance overall customer satisfaction.

If you're wondering whether our AI solutions can benefit your business, feel free to send us a message. We are confident that we can find a solution tailored to your specific requirements.

The process for installing an AI chatbot on your website is straightforward. When you first reach out to us, we’ll set up a free meeting to discuss your needs. For smaller businesses or organizations, a quick 15-minute chat may be all we need to understand your requirements. For larger businesses or public sector organizations, this may involve multiple meetings to ensure we deliver a product that truly meets your standards.

Build times are typically quick, ranging from a couple of days for small organizations to a couple of weeks for larger, more complex developments. Once you’re happy with the product we’ve developed, the installation is very simple—it’s just one line of code. We have technical experts who can handle the installation for you, but we also understand that different businesses have different protocols. If you prefer, your own tech team can install it, or we can work with your third-party website agency.

Our installation process is extremely transparent, and we encourage anyone interested to review our code. We are happy to provide you with the Javascript for you to examine or share with your tech team or website agency. This ensures that you have full visibility and control over the integration of our chatbot into your website.

Our team utilizes a variety of tools, primarily JavaScript and CSS, along with partnerships with technology firms in the United Kingdom, OpenAI, and AWS, to bring your final chatbot product together. The process is reasonably complex and a bit too technical to explain in depth here.

Essentially, we take any information or data you provide about your business, customer service protocols, or any specific training materials you want the chatbot to learn from. We then train an AI model on that data, powered by one of ChatGPT's large language models. Finally, we integrate this AI into a user-friendly interface for your customers.

If you’d like to know more about how we develop our chatbots in detail, please feel free to send us an email. We will do our best to answer any questions you may have.

We offer a variety of data delivery options to best suit your needs. The primary goal of our chatbot service is to reduce the amount of manual human labor required to resolve customer queries. While we can provide every chat log for individual follow-up, we believe that our AI-driven approach, which aims to resolve up to 90% of customer queries independently, makes it unnecessary to send you every single chat log as it happens.

Here are some of our recommended data delivery options:

• Daily Insights: Receive AI-driven insights from your queries, along with chat logs of queries that need human intervention. We also provide AI-recommended actions to help your staff resolve these queries efficiently and quickly.

• Weekly and Monthly Reports: Get comprehensive reports powered by AI, including statistics and graphs on the most commonly asked questions, the percentage of queries resolved, and other key insights.

We understand the importance of ensuring that queries needing human intervention reach you promptly. Therefore, we will work with you to discuss how our chatbot can effectively redirect people to existing customer support channels when necessary.

These options are designed to provide you with the most relevant and actionable information while minimizing the manual effort required to manage customer queries. If you have any specific preferences or requirements for data delivery, we are happy to accommodate them.